Customer success
0
Functions
2
Families
8
Roles
25
Skills
Functions
Each function groups job families with their career ladders.
| Function | Families | Roles |
|---|
Career paths
No paths have been written for this area yet.
Skills
The skills this area’s roles ask for most.
- Customer communication2 roles
- SLA management2 roles
- Escalation management2 roles
- Team leadership2 roles
- Technical troubleshooting2 roles
- Business reviews2 roles
- REST APIs1 role
- CRM administration1 role
- Churn analysis1 role
- Log analysis1 role
- Customer training1 role
- Hiring for a team1 role